Refund & Cancellation Policy
About Vaaradhi Inc: Registered in Bapatla, Andhra Pradesh, India and operating primarily from Hyderabad, Telangana, India. We currently ship internationally from India (and are not delivering within India).
1) Eligibility Overview
- Perishables (sweets, snacks, pickles): Not eligible for return or exchange once shipped. Refunds may be considered only for damaged, spoiled, or incorrect items received and verified by our team.
- Non-perishables (apparel, sarees, accessories): Eligible for exchange or store credit within 7 days of delivery if unused, unwashed, and in original packaging with tags intact.
- Shipping fees and international courier charges are non-refundable unless the return is due to an error on our part. For supported destinations, customs charges collected in the original checkout amount are also not refundable once the order has been shipped, except where the issue was caused by our error or the order is cancelled before dispatch.
2) Non-Returnable Items
- Opened or partially consumed food items.
- Perishables after dispatch (except damaged/incorrect cases).
- Customized or personalized products and gift cards.
- Items marked “Final Sale” or clearance.
3) Damaged, Defective, or Incorrect Items
- Email support@vaaradhi.com within 48 hours of deliverywith your Order ID and clear photos/videos of the outer packaging and items.
- After review, we’ll offer a replacement, store credit, or refund (case-by-case). Please retain all packaging until the claim is resolved.
4) Exchanges (Non-Perishables)
- Exchanges depend on stock availability. If unavailable, we’ll issue a store credit.
- Unless the issue is due to our error, the customer is responsible for return shipping costs and international courier fees. Any return-related customs, import, or clearance charges assessed by the carrier or destination authorities are also the customer's responsibility.
5) Order Cancellations
- Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier. Once dispatched, cancellations are not possible.
- To cancel, email support@vaaradhi.com with your Order ID. Approved cancellations will be refunded to the original payment method.
6) How To Start a Return/Exchange (If Eligible)
Email support@vaaradhi.com with your Order ID, reason, and photos (if applicable). If approved, we’ll issue a return authorization confirmation and provide the return address.
Ship the item within 5 days of approval using a trackable international courier service. Unless the return is due to our mistake (damaged, spoiled, or incorrect item), the customer is responsible for all return shipping costs and any applicable return-shipment fees. Any customs, import, export, or clearance charges triggered by sending the return back are also the customer's responsibility. Unidentified or unpaid shipments may be rejected.
Items must be unused, with original tags, packaging, and all accessories or freebies included.
7) Refund Method & Timelines
- After return inspection and approval, refunds are processed within 3 business days.
- Depending on your bank or payment provider, funds may reflect in 5–10 business days.
- Refunds are issued to the original payment method. Shipping fees and any customs charges already applied to a shipped order are non-refundable unless the issue was our fault or the order was cancelled before dispatch.
8) International Returns & Customs
- For international returns initiated by the customer, return shipping charges and any return-related customs, import/export duties, or clearance fees are fully borne by the customer.
- If a shipment is refused or undeliverable due to an incorrect address, recipient unavailability, or refusal to accept delivery, two-way courier charges and any carrier-imposed return fees may be deducted from the refund.
9) Need Help?
We’re here to help. Contact our helpdesk at +91 70939 76607 or email support@vaaradhi.com.
Last updated: August 9, 2026
